Refund policy

At Epic Find, we want you to love what you buy. If you are not completely satisfied with your purchase, we are here to help with a quick and easy return process.

1. 7-Day Return Window

You have 7 days from the date you receive your item to request a return or replacement. Unfortunately, if 7 days have passed since delivery, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it.

It must be in its original packaging with all tags, labels, and protective films intact (especially for watches and eyewear).

Proof of purchase (your order number or confirmation email) is required.

3. Non-Returnable Items

For hygiene and safety reasons, certain types of items cannot be returned once opened, unless they arrived damaged or defective.

4. How to Start a Return

To initiate a return, simply contact our support team at epicfind.pk@gmail.com with your order number and images of the product you wish to return. Once your return is approved, we will guide you on how to send the package back to us.

5. Refunds & Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 3-5 working days via Bank Transfer, JazzCash, or EasyPaisa (as per your preference).

Please note: Shipping costs are non-refundable, and customers are responsible for paying the return shipping fees unless the item arrived damaged.